Improving Written Instructions for Procedural Tasks

C. Burnham

People spend an average of nearly two hours per day engaged in reading job-related documents in order to perform a task, yet many have trouble understanding the kind of complex texts found in a technical working environment. Why do some readers have more difficulty than others? This document examines the cognitive processes necessary to comprehend and use information in job-related documents.

MDS-147 / November 1992

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