The aim of this study was to describe workers' activities in a company that uses high-tech machines. In addition, work in a small business setting was observed since it represents the work situation for great numbers of people employed in this country. The firm selected was a small circuit board manufacturing plant located on the West Coast. This study determined what workers in this firm need to know in order to operate new technologies, and just how they performed this kind of work. This report focuses on machine operators' problem-solving actions at a computerized circuit board assembly machine.
MDS-1043 / June 1996
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