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CHAPTER TWO:
BENCHMARKING LEARNING PROCESS*


The learning process is at the center of any new design for TYIs. In this design element, the learner and her or his experience shape the design process. The learning process is, at the same time, the design element most easily controlled by the TYI. Faculty and staff have a wide range of options available to formulate new designs for learning along with the professional authority to implement their ideas. As a result, benchmark studies of the learning process are especially helpful to those TYIs interested in making immediate and significant changes in their organizations.

Site Selection

The design specifications described in NDTYI served as the basis for selecting the benchmark site relating to learning process. These specifications are shown in Exhibit 1.

The Consortium for Workforce Education and Lifelong Learning (CWELL) at San Diego Community College was selected for benchmarking because its conceptual approach is unique, and the project incorporates many of the new design specifications for learning process:

* Results in Learning Products which Improve the Community: Research conducted by students at CWELL is focused on improving the practice of youth and adult education, including developing more effective service delivery, improving critical thinking skills, and literacy.

Exhibit 1
Design Specifications for the Learning Process

* Aligns with the Learning Context, Signature, and Outcomes: Learning process pays close attention to the design specifications for previous design elements.
* Results in Learning Products which Improve the Community: Learning process produces products which are valued by the community external to the institution.
* Links to Internal and External Standards: Learning process is responsive to the expectations of staff and the wider community (e.g., needed to continue learning at other educational institutions, occupational skill standards).
* Applies Continuous Assessment To Improve Learning: Learning process uses frequent and immediate assessment and feedback to improve the learning experience.
* Personalizes to the Needs and Prior Experiences of Each and Every Learner: Learning process is tailored to the unique situation and experiences of each learner with the learner at center of the planning process.
* Provides Multiple Pathways To Reach Learning Outcomes: Learning process provides several ways to learn the same thing.
* Builds the Self-Esteem of Each Learner: Learning process is a positive and energy producing experience for learners.
* Is Managed by Learners in Consultation with Learning Staff: Learning process is managed by the learners with guidance by staff.
* Employs Collaborative Learning in Problem Solving: Learning process involves working as a small group or team to solve problems.
* Creates Strong Sense of Learning Community: Learning process builds a close and caring relationship among learners.
* Engages the Learner in Inquiry (Research) and Knowledge Construction: Learning process involves students in the research and development process and forming meaningful knowledge.
* Links to Global Information Network: Learning process is tied to and uses electronic information networks (e.g., Internet).
* Guides by Experienced Navigators: Learning process is shaped by knowledgeable staff who are very familiar with using information networks.
* Uses Learning Projects Connected to the Needs of the Community: Learning process uses real projects drawn from the needs of the community as a context and content for learning.

  • Employs Collaborative Learning in Problem Solving: Students collaborate on research projects with other students, teachers, and educational researchers. These research projects focus on learning, knowledge construction, and cognitive processes.

  • Creates a Strong Sense of a Learning Community: Researchers, educators, and graduate students, as well as CWELL students, are involved in continual research and education at CWELL. The learning community works together on research issues that affect the education of students at CWELL.

  • Engages the Learner in Inquiry (Research) and Knowledge Construction: CWELL has a "student-as-researcher" program where adult students conduct and report original research in the field of education.

The information provided in this report is based on the following: a two-day site visit to San Diego Community College, August 11-12, 1997; person to person interviews with William Armstrong, Director of Office of Research and Planning, San Diego Community College District; Augustine Gallego, Chancellor, San Diego Community College District; Barbara McDonald, Director of CWELL Action Research Center, Mid-City Center; and Thomas Sticht, Coordinator for Applied Behavioral and Cognitive Science, Inc.; and a review of the San Diego CWELL Project's related materials.

Site Background

The San Diego CWELL Project was developed from findings and recommendations of the California Workforce Literacy Task Force, the Secretary's Commission on Achieving Necessary Skills (SCANS), and research on the functional context education learning process provided by Sticht, Armstrong, Hickey, and Caylor (1987), in their study, Cast-off Youth: Policy and Training Methods from the Military Experience.

The California State Legislature created the California Workforce Literacy Task Force in 1989. After a yearlong study of the educational system for out-of-school youth and undereducated adults in California, the Task Force noted that there were many different educational organizations offering basic skills, vocational, and work-related education in the State of California. Over 800 million tax dollars were being spent on these educational endeavors, but there was no system of accountability in place, no set standards, and little evaluation information available. The minimal information that was available indicated that students stayed in a program of study for an average length of 80 to 120 hours and made little, if any, improvements in learning as measured by California's Comprehensive Adult Student Assessment System.

Another finding of the Task Force was that although many of the youth and adults being served tended to be those commonly referred to as "at risk," defined as "among the most difficult to educate and train," the majority of administrators and teachers serving this population were not professionally trained for this work. They determined that over 1,000 organizations were providing adult literacy instruction, but most of the teaching was being conducted by volunteers. They also noted that there were no programs in California's university system where teachers could be educated and trained in the best methods of instructing and serving the needs of California's undereducated youth and adults.

According to The San Diego CWELL Project Report of Progress (Sticht, 1994), the major findings of the Task Force found no programs anywhere in California, or the rest of the nation, to prepare professional educators who could do the following:

  • Work with "at-risk" youth and adults to develop school-to-work programs that integrate the teaching of vocational and academic skills into "workforce education" for workplaces.

  • Develop new technical training so that out-of-school, undereducated youth and adults can save time and efficiently learn employability and technical skills for jobs while mastering powerful cognitive skills.

  • Develop family education programs that serve both children and adults at ages across the lifespan, therefore truly engaging educators in "lifelong learning" and the intergenerational transfer of values and skills.

  • Serve populations in settings as diverse as the State correctional facilities; city jails; Job Corps camps; adult basic and secondary education; and multinational, high technology industries.

Based on these and other findings, the California Workforce Literacy Task Force (Sticht, 1995) recommended the following:

That the Legislature establish a network of field stations for action research and evaluation on adult education in association with campuses of the California State University and Community College system, oriented to developing information about California's workforce skills needs, abilities of the non-college bound workforce, and the development of improved methods of education and training for non-college bound youth and adults; further that the Legislature require the California State University and Community College systems to establish a formal program to educate and train a cadre of adult educators that can work with the spectrum of education, language, and learning needs of California's undereducated youth and adults. (p. 3)

Although the California Legislature recognized and acknowledged the findings of the Task Force, they did not allocate funds to support the implementation of its recommendations.

The California Workforce Literacy Task Force was formed and began studying the system of education for out-of-school youth and undereducated adults in California just prior to the formation in early 1990 of the Secretary of Labor Elizabeth Dole's Commission on Achieving Necessary Skills (SCANS). The mission for SCANS was to "define the necessary functional and enabling skills which society must provide to every child by the age of sixteen." Thomas Sticht, president and senior scientist of Applied Behavioral and Cognitive Sciences, Inc., a nonprofit organization that conducts research and development leading to improved methods of education and training for undereducated youth and adults, was asked to serve as one of the SCANS commissioners. At SCANS' first meeting, Sticht made a presentation on functional context education and its application to preparing youth and adults with the basic skills needed for work. After conducting studies of the cognitive science research literature related to the importance of learning in context, SCANS staff held a meeting with a number of cognitive scientists to determine the usefulness of the functional context education concepts. Based on that research, the mission statement for SCANS was drafted and stated "We believe that these skills are best learned in context and especially in the context of realistic workplace problems. Thus, the teaching of functional skills will require the most radical change in educational content since the beginning of this century."

According to Sticht (1997b), "functional context education is an approach to education that is based upon a cognitive science theory of cognitive development, learning, and instruction" (p. 1). Sticht identifies literacy as a key component of functional context education because of the important role it plays in all schooling and instruction. He believes the general thesis that literacy is something one must "get" in one program, which is then "applied" in another, is misleading. The argument of functional context education is that literacy is developed while it is being applied. His research has shown that students do not need to reach a "prerequisite" level of literacy before they work on content skills. This is contrary to the more common belief that literacy must be a separate program, which is then applied in another course of study. Sticht (personal communication, August 11, 1997) has conducted intensive research and his careful documentation supports the idea that for the large numbers of youth and adults who read between the 5th- and 9th-grade levels, literacy and content skills education can be integrated. With this theory, there is no need for special "remedial" literacy programs to get students to "prerequisite" levels of literacy before they are permitted to study the "real thing."

Sticht not only served on SCANS, but also served as chair of the California Workforce Literacy Task Force. Functional context education and Sticht's research findings from extensive studies of military training programs became the basis for the SCANS recommendations, as well as for the recommendations from the California Workforce Literacy Task Force.

CWELL was developed and has been implemented over a six-year period. Officials from the William and Flora Hewlett Foundation reviewed the California Workforce Literacy Task Force's report in 1991. Upon completion of their review, a grant was provided to the Applied Behavioral and Cognitive Sciences, Inc., and President Thomas Sticht, to prepare a report showing how the Task Force's recommendations could be implemented. CWELL was established through a second, two-year grant from the Hewlett Foundation in 1992. The Lila Wallace Reader's Digest Fund provided an additional three years of funding to CWELL with a focus on research and development to better understand how English as a second language (ESL) instruction could be integrated with instruction in vocational education.

According to the CWELL Report of Progress (Sticht, 1995),

The CWELL provides a working model of how the California State University and California Community College systems can work together to meet the recommendations of the California Workforce Literacy Task Force for professional development and action research to improve the education and training of California's out-of-school, undereducated youth and adults. The CWELL is an innovative project to understand and improve adult education in a local context. (p. 5)

According to Armstrong (personal communication, August 12, 1997), a member of the Consortium, "The CWELL was created as a qualitative project to influence the way people learn and teach, not as a quantitative study to measure or produce data."

Process Objectives

CWELL is an innovative project to improve adult education in local contexts. CWELL is a collaborative partnership between the San Diego Community College District Continuing Education Division (SDCCD/CE), San Diego State University - Department of Educational Technology (SDSU), and the Applied Behavioral and Cognitive Sciences, Inc. These organizations are working together to meet the needs of new immigrants and undereducated youth and adults for noncollege credit education and training.

Each of the partners contributes to the San Diego CWELL Project in a number of ways. These contributions are presented below.

The San Diego Community College District Continuing Education Division

The SDCCD/CE provides the state adult programs, including high school completion, ESL, classes for older adults, job training/vocational classes, business classes, classes for the disabled, parenting, child development, and consumer and home economics classes. Adult education, continuing education, night school, and community services are all part of SDCC/CE's commitment to learning for a lifetime.

In order to implement the California Workforce Literacy Task Force's recommendation to establish "field stations for action research," SDCCD/CE has developed a field station called the CWELL Action Research Center (ARC). The mission of ARC is "to research new methods for meeting the needs of youth and adults for workforce education and lifelong learning." As part of their commitment to making this part of the CWELL work, SDCCD/CE provides facilities for the ARC, and part-time staff, including an ARC coordinator, Barbara McDonald, research staff, and teachers who receive stipends for conducting original research to improve instructional services. The CWELL ARC office is located in the heart of San Diego's inner city at the Mid City Continuing Education Center. There are four additional SDCCD/CE centers that serve the ARC community.

The ARC community includes 212,800 people out of the total population of approximately 2.5 million in the greater San Diego area. The ARC community is comprised of students who attend classes at one of four sites. These include the Centre City Skills Center, the Caesar Chavez Center, the Educational Cultural Complex, and the Mid-City Center. The student population is ethnically diverse with a large population of minorities, many of whom are refugees. Overall, the ARC community is socially, educationally, and economically depressed compared to the greater San Diego area.

San Diego State University - Department of Educational Technology

The College of Education, Department of Educational Technology, San Diego State University (SDSU) has developed the Workforce Education and Lifelong Learning Specialist (WELLS) program as part of the Master of Arts in Education graduate degree. The program is designed to implement the California Workforce Literacy Task Force's recommendation for professional education for educators of out-of-school youth and adults.

Applied Behavioral and Cognitive Sciences, Inc.

Thomas Sticht, cognitive psychologist, serves as the San Diego CWELL Project Coordinator. He provides advisory and technical services to both the San Diego State University and the San Diego Community College District. His role in the project is to assist with the development of the WELLS degree program--the new Master of Arts Specialization in Workforce Education and Lifelong Learning. He also teaches the introductory course in the program. For the SDCCD/CE, Sticht provides technical advisory services to and works part-time with the ARC director and staff to help design, conduct, and report studies on workforce education and lifelong learning such as Family Workplace Literacy Programs: A Note on the Intergenerational Transfer of Literacy from Fathers to Children and Functional Context Education and Adult Literacy: Historical Perspectives for Workforce Development. He also tracks research findings from research and development centers throughout the United States, as well as internationally, and shares these findings within the ARCs and the WELLS graduate program.

Key Features

ARC and WELLS have key features that establish the San Diego CWELL Project as an exemplary site in regards to the learning process.

ARC has the following features:

  • Resident and external research scientists with internationally recognized expertise in cognitive science, educational psychology, testing, assessment, evaluation, adult literacy, technical training, and the application of these disciplines to the educational needs of youth and adults.

  • Teacher-as-researcher program in which teachers and administrators participate in the conducting and reporting of original grassroots research to improve the practice of adult education in the ARC community.

  • Adult student-as-researcher program in which adult students participate in the conducting and reporting of original research projects to better understand the need for, barriers to, and methods for adult education from the adult learner's perspective. According to the CWELL 1992-1994 Report of Progress (Sticht, 1994), the student research/writing project serves the following purposes: it provides a forum for adult students to voice their opinions and thoughts about the educational service delivery system in which they study, as well as how education has affected them as students, adults, parents, and citizens; it provides an opportunity for administrators, staff, researchers, and teachers to gain insight into what their clients are thinking about the current system and how more effective methods of service delivery may be incorporated; and it provides an opportunity for students to conduct educational research as a method of empowerment, information-seeking, and improvement of critical thinking, analytical, and writing skills. Student research and writing contests are the principle stimulus for encouraging participation of adult students as researchers.

  • Graduate students from the San Diego State University who are enrolled in the new WELLS program participate in the activities of the ARC.

  • A research dissemination program is available that includes the publication and distribution of the Community Exchange newspaper three times each year, conducting four Saturday seminars a year, and an annual conference on important issues facing adult education.

  • Research and development conducted within a coherent conceptual framework office that includes the social basis of cognition; the human cognitive system; a developmental model of literacy; a constructive, information processing approach to teaching and learning; and the intergenerational transfer of cognitive abilities and educational attitudes from parents to children.

  • Research and development of scientists, teachers, adult students, and graduate students working in the ARC orchestrated by the conceptual framework to improve the participation of adults in education, achievement in and outside the classroom, and the prevention of future learning and schooling problems of children.

WELLS has the following features:

  • A concentration in Educational Arts and Technology so that adult educators will possess mastery of education theories, instructional design, interactive computer, and telecommunications technologies for the design and delivery of adult education. The WELLS program was established in response to the expanding role that technology is and will be playing in providing education to out-of-school youth and adults. Technology is a key to reaching populations in diverse settings and at critical times when lives are in transition and access to education and training is sought. WELLS students will be knowledgeable and skilled in using a variety of technologies for education, including traditional classrooms, lectures, and texts, but also computer-based interactive media and television for distance learning. WELLS develops competence in working in teams made up of various content specialists to analyze learning objectives; to design, develop, and deliver education and training; and to evaluate learning outcomes and program effectiveness.

  • A command of cognitive science applied to the learning, education, and training needs of youth and adults who are undereducated or in other ways in need of special instructional methods and contents.

  • An understanding of culture and human resource policies and practices, including special emphasis on educational policy and practice implications of cultural diversity in the adult population of the United States and the diversity of settings in which adult education takes place.

  • Participation by WELLS graduate students in work experience internships in business and industry in a variety of settings to enhance the performance of personnel through the diagnosis of performance problems; the development of job aids; or the design, delivery, and evaluation of instructional programs for adults.

  • Development and maintenance by WELLS faculty and students of an electronic network for communicating with ARC and other research and development centers and labs around the world.

Impact

CWELL has served as a vehicle for the development of a partnership and collaboration between two major educational institutions, San Diego State University and the San Diego Community College District. CWELL has helped break down the barriers between these institutions, resulting in new opportunities and relationships for students, staff, and administration and establishing a new way of doing business.

The San Diego CWELL Project has created ways to produce new knowledge. The project has employed collaborative learning in problem solving and has engaged the learner in inquiry and knowledge construction. This has been accomplished through innovative research conducted by students, teachers, and cognitive scientists. This research has been documented through journals, the Community Exchange newspaper, seminars focused on teacher research, and annual conferences.

As a result of information gathered from ARC's students, teachers, and cognitive scientists, three books are in the planning stages (B. A. McDonald, personal communication, August 12, 1997). One book will focus on the potential of journal writing as an educational tool; more than 2,000 pieces of writing are presently being reviewed as part of this book. A second book will assess the teacher-research process; this book will highlight 24 research projects conducted by teachers. The research projects focus on student participation and achievement. Examples of these research projects include Life History of ESL Students, Factors Affecting the Achievement of ESL Students, and Families Learning English Together. The third book will focus on the monolinguistic nature of the Caesar Chavez Center, where the majority of ESL students speak Spanish as their first language, compared to the multilinguistic nature of the Mid-City Center, where as many as nineteen different languages are present in the ESL classroom.

Through documentation of the San Diego CWELL Project, a new concept of learning process is illustrated. Teachers act as researchers and play a significant role in their own staff development as they learn about their students and design appropriate classroom activities and teaching methods. This is contrary to traditional staff development where teachers attend seminars and workshops conducted by outside experts.

An open entry/open exit policy for noncredit courses that allows students "to enter a class when there is a space available, learn what they want to learn, and leave when they want to leave," has been identified by cognitive scientists, administrators, and faculty of the CWELL as a challenge to the educational process. This is a learning process managed by learners with guidance by staff. Teachers have difficulty preparing their classroom activities and spend much time remediating because student participation in the classroom changes on a daily basis. Tracking students and their progress is challenging under these conditions. While the open entry/open exit policy has been implemented in education and training organizations across the nation, there has been little evaluation of the instructional consequences of this policy.

Future Directions

Due to lack of funds, the San Diego CWELL Project will end as a focused project in December 1997. This project has relied upon the generosity of private foundations, and the current funding cycle will end with the calendar year. According to Consortium members--Thomas Sticht, San Diego CWELL Project Coordinator; Augustine Gallego, Chancellor of the San Diego Community College District; Barbara McDonald, Director of the CWELL ARC; and William Armstrong, Director of Office of Research and Planning, San Diego Community College District--the San Diego CWELL Project has been successful.

The CWELL partners will sponsor a conference in spring 1998 that, according to Gallego (personal communication, August 11, 1997), will be a national discussion on lifelong learning. This will be an opportunity to focus on the role that community colleges, community college faculty and students, and the surrounding community play in creating a lifelong learning environment. The conference will look at ways to provide opportunities for each of the stakeholders and participants to create a collaborative learning process that will make classrooms action research centers. The intent of the conference is to assess the San Diego CWELL Project and to look at how it can be developed and taken to a larger scale in order to encourage every faculty member to be a researcher and every student an involved learner in the classroom. This event will also provide an opportunity to gather input from business and the community in order to determine what they need from adult education programs.

Design Implications

Based on the study of the learning process as represented in the San Diego CWELL Project, the following design implications appear warranted:
  • Learn in Teams: Students, working in study groups with the guidance of teachers and community-based resource persons, can produce products and services valued by the larger community and strategic to improving higher education.

  • Engage in Action Research: The learning experiences inherent in producing the products and services noted above provide very authentic opportunities to address the learning outcome recommended in NDTYI.

  • Use Functional Context: The functional context of producing externally valued products and services enhances the involvement and engagement of learners and provides practice in knowledge construction, so much a part of the information/knowledge age.

  • Rely on Partnerships: Partnerships with other institutions of higher education, government agencies and organizations, and the wider community can serve to enhance the supporting infrastructure for learning process and organization to reach high standards in learning outcomes.

  • Incorporate Technology: Technology is very important to accessing, synthesizing, and communicating information as part of the learning process.

Contacts

Study Author

Reid Haglin, University of Minnesota Extension Service, St. Louis County,109A
Washburn Hall, 2305 E. 5th Street, Duluth, MN 55812, (218) 726-8705

Site Contact

Barbara McDonald, Director of CWELL Action Research Center, Mid-City Center,
5348 University Avenue, San Diego, CA 92105, (619) 265-3452


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