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CHAPTER FIVE:
BENCHMARKING THE LEARNING ENVIRONMENT (TECHNOLOGY)*


Among the barriers to major change is a lack of constructive models for the learning environment. Within U.S. higher education, innovation in systems development has been stalled as design revolves around concepts and processes that have been reworked for decades, if not centuries. Trapped in a continuing cycle of duplication, the higher education system is recognized as being roughly equivalent to the aging infrastructure of the facilities that encase it. Rigid and inflexible, the system is cracking under the impact of now turbulent forces imposed by global economic and demographic realignment, a communications revolution, the re-valuation of knowledge, and an expanded public to serve.

New Designs for the Two-Year Institution of Higher Education provides a structured analysis of design criteria for institutional environments as they might look in the 21st century. Linked to the design specifications identified by NDTYI, the exemplary processes identified in this chapter provide a benchmark for institutions or systems addressing technology as a critical component of institutional design and improvement.

Site Selection

Site selection is core to the benchmarking process. The design specifications described in NDTYI guided the site selection process. Specifications identified for the learning environment in NDTYI (Copa & Ammentorp, in press) are shown in Exhibit 4.

Exhibit 4
Design Specifications for Learning Environment

* Aligns with Learning Context, Signature, Outcomes, Process, Organization, Partnerships, and Staffing: Learning environment pays close attention to the design specifications for previous design elements.
* Includes Multiple Settings: Learning environment includes consideration of all possible settings which can support the desired learning experiences. It includes, but is not limited to, school buildings.
* Dissolves Borders Among Learning Settings: Learning environment makes strong and visible connections among learning settings.
* Develops a Coherent Network of Learning Settings: Learning environment is made up of a carefully constructed, yet dynamic and constantly changing, pattern of settings needed for effective learning experiences.
* Adapts Quickly to the Needs of the Learning Experience: Learning environment can accommodate a variety of learning experiences in the same space and time.
* Provides a Sense of Learner Identity: Learning environment gives learners a sense of identity, sometimes associated with place but increasingly with the learning signature and with what is learned and how it is done.
* Enhances Social Connectivity and Feeling of Community Among Learners and Staff: Learning environment encourages and supports close and sustained interaction among learners and between learners and staff central to a feeling of community.
* Responds to Differences in Learners: Learning environment is responsive to the needs of learners who vary in age, socioeconomic status, cultural background, prior learning experiences, full-time versus part-time status, and learning style.
* Provides for Both General and Specialized Study: Learning environment provides the settings conducive to development of general and specialized competence in order to reach learning outcomes.
* Enhances Informal Learning: Learning environment supports and encourages informal learning and the interaction and mutual benefits of informal and formal learning.

As a component of the learning environment, technology design features are imbedded in the design specifications of the learning environment. They reflect those broad assumptions that will support institutional viability as change continues to redefine work, family, and community life. The design specifications for technology in the learning environment suggest the following:

  • Learning work-spaces will expand to include home, work, community, and worldwide settings.

  • Multiple means of access to learning, information, and support need to be provided.

  • Connectivity that supports collaborative and work-group learning is essential.

  • "On demand" support and guidance for technology systems is a requirement.

  • Learning enterprises and systems of enterprises must be designed with the capacity to change and be upgraded quickly and effectively.

Identification of an appropriate site was accomplished through a process of scanning to identify institutions that are recognized for a developed technology environment; review of Internet and printed summaries of institutional comparisons; and finally contacting specific campuses through phone interviews, printed materials, and web sites.

To facilitate breakthrough modeling and application of NDTYI relating to the element of learning environment, the Higher Education and Advanced Technology (HEAT) Center at Lowry: A Colorado Community College and Occupational Education System Innovation was chosen as a benchmark site because of its exemplary practices in the area of technology in the learning environment. Practices presented are limited intentionally to provide focus on technology in the learning environment.

The request for the HEAT Center to participate as a benchmark institution for NDTYI reflects the strong link between specifications established for an effective redesign of institutional learning environments and institutional practice at the HEAT Center. From the perspective of technology, the HEAT Center drew particular attention through its state-of-the-art Education Technology Training Center and its partnering with Lucent Technologies to design technology into the entire community being re-created on the former Lowry Air Force Base.

The following are a more comprehensive listing of the practices performed at the HEAT Center that have been recognized for contributing to excellence in a technology-enhanced learning environment:

  • Integrated site-based and distributed learning

  • Focused educational objectives limited to specific themes or enterprises

  • Primary emphasis on applications of knowledge that make learning meaningful

  • Designed access and articulations that support lifelong learning

  • Vertically integrated delivery within related industries through centers of excellence

  • Advanced instructional technology utilization

  • Organized formal alliances with educational and industry partners

This benchmarking study was based on a two-day site visit in August 1997, personal interviews with the HEAT Center's leadership, a review of institutional documents, and follow-up confirmation of information with site representatives.

Site Background

The HEAT Center is a developing education center housed on the site of the former Lowry Air Force Base. The campus occupies 154 acres of land centrally located to Denver and the adjoining metropolitan area. Through public conveyance, the land and approximately 1,000,000 square feet of classroom, laboratory, dormitory, and auxiliary space was transferred to the Colorado State Board for Community Colleges and Occupational Education in 1994. While in a continuing process of renovation and expansion, the HEAT Center at Lowry now is the site for the delivery of programs offered by six participating community colleges. The HEAT Center at Lowry also provides training and assistance through private sector alliances and affiliated baccalaureate and graduate colleges and universities.

The HEAT Center's (1997) mission is "to develop a technology environment of facilities, laboratories, models, demonstrations, and business opportunities undergirded by open systems of telecommunications and information networking for virtual teaching and learning on-site, and through the utilization of cyber-technologies in Colorado, throughout the nation and internationally" (p. 1). This mission links technology with teaching and learning as critical components of the center.

What the mission does not convey is the intensity of commitment toward becoming responsive to the needs of workforce preparation that has been demonstrated by leadership of the Colorado Community Colleges and Occupation Education System (CCCOES) and the HEAT Center. Benchmarking against the German Fraunhofer-Gesellschaft (FhG), Japan's KOHSETSUSHI, and Singapore's system of total enterprise development has provided a reference for defining technologies to be more than computers. Technologies are viewed as innovative and dynamic applications of mathematics and science. The commitment to both learners and communities is that education provides access to those technologies in an integrated, multidisciplinary format that will prepare individuals to contribute to the economic competitiveness of Colorado and to the well-being of multiple communities. The rationale, articulated in the HEAT Center Master Plan, supports the following objective:

In Colorado, manufacturing and exports continue to increase in importance along with information networks and telecommunications. It is within the sophisticated technologies and systems that drive these industries that the human resource factor becomes so critical to the competitive posture of the individual companies and the industry as a whole. (Goodwin, 1994, p. 2)

While the demand for applied technology-based training is expanding, barriers persist. The more recent and the more sophisticated technologies become, the more expensive it is to capitalize real work experiences and to maintain instructional competencies in those technologies. For Colorado, the HEAT Center at Lowry addresses a need to expand system capacity, a desire to maintain the integrity of existing community campuses, and a requirement of leveraging resources if advanced technology programming is to be developed. Functioning as a broker of facilities and integrated programs, the HEAT Center facilitates delivery of related programs from multiple community colleges. The HEAT Center provides facilities and equipment that are shared among the programs while each individual community college continues to "own" its program. Administratively and financially, the home-base college benefits of program enrollment are maintained. Subsequently, the HEAT Center is financially supported through facility lease arrangements with the individual colleges and administrative support from CCCOES. Student services, admissions, and marketing are shared enterprises between the HEAT Center and participating colleges. The result is a cooperative system of educational delivery that utilizes the dual strengths of localized campuses and centralized resource management.

The HEAT Center concept leverages resource management beyond the community college system. Major benefits for students, the workforce, and CCCOES are being created through private sector alliances and through affiliations with advanced degree colleges and universities. Moving beyond traditional custom training, the HEAT Center provides an environment that blends research and development, research and application, and economic development. Utilizing state-of-the-art equipment--both industry sponsored and publicly funded--the HEAT Center at Lowry brings the resources of graduate-level research, industry applications, and management into a synergistic new model for cooperation. By design, staff development and student learning are enhanced through an environment of interchange between individuals representing diverse perspectives and skill levels. Potentially, facilities are utilized concurrently by commercial professionals, higher education faculty, industry researchers, students, and Colorado education systems management. The result is a real work environment that supports excellence in learning while operating as a regenerative system for maintaining curriculum relevance and staff development.

The HEAT Center at Lowry is not a college. It is a work-space that is shared. Unlike the traditional model for higher education, the HEAT Center is a location that is managed as a focused learning environment. The economic and political viability of the center is dependent upon the strength of the relationships that link the location to multiple support systems, and funding is enhanced from strategic sharing rather than from autonomy. Evidence of impact surfaces through recognizing the six community colleges that are participating in the academic program offerings of the HEAT Center. The HEAT Center also houses the Colorado Electronic Community College, is a delivery site for the Western Governors University (a consortium of higher education institutions), and has established alliances with five public or private universities. While students are enrolled within a single college, they benefit from the integrated resources of all of the colleges.

Process Objectives

An assumption for this benchmark study is that environment influences learning. Technology as a component of learning environment is viewed as being a major driver for impacting learning. There appear to be at least three objectives for technology-enhanced learning environments as demonstrated at the HEAT Center. These include learner responsiveness, learning effectiveness, and economic benefit to learners and stakeholders:

  • Learner responsiveness is facilitated through expanded learner choices. As indicated in the specifications of the learning environment, anytime, anywhere, collaborative learning has been identified as a critical component of new learning environments. Self-paced learning is responsive to individual needs. Expanded access within and across borders is supported through digital technology. And new communities of learners are developed as geographical boundaries are eliminated. Customers simply have more choice in a technology-rich environment.

  • Learning effectiveness can be enhanced through the utilization of technology. Through increased options for collaboration and communication, interactive data presentation, self-directed discovery, simulations, and electronically mediated graphical presentation the learning environment expands. Assessment, support, and delivery are integrated into single source management directed by learners.

  • Economic benefit is less tangible. Technology is expensive. If evaluated only from costs of initial delivery, technology appears to be an economic black hole. However, the objective of the HEAT Center is to maintain the competitiveness of the Colorado workforce. The HEAT Center Master Plan identifies the goal for CCCOES to "become the catalyst to create a national model that addresses how public/private collaboration can effect an affordable accommodation of facilitating and maintaining a `world-class' work force" (Goodwin, 1994, p. 15).

Key Features

Table 1 provides a guide to the benchmarked design specifications and links them to associated key process features. The table separates key features that relate to physical technologies and features that essentially are describing systemic relationships. The key process features resemble the hardware/software relationships of computer systems. As the key features are implemented, the distinction between technologies and associated applications blend into a learning environment that meets the specifications outlined in NDTYI. Following the table, the individual features are demonstrated through description of associated initiatives of the HEAT Center.

Table 1
Comparison of NDTYI Learning Environment Specifications
and HEAT Center Initiatives

Learning Environment Specification Key Features of
Designed Technology Environment
HEAT Center
Initiatives Referenced
Includes multiple settings Integrates site-based and
virtual instructional
environments
HEAT Center at Lowry
shared campus
Develops a coherent
network of learning settings
Supports collaborative
meaningful learning
experiences
Colorado Venture Center:
Colorado Advanced
Photonics Technology
Center
Enhances informal learning Supports user proficiency
and independence
Education Technology
Training Center
Provides for general and
specialized study
Accommodates requirements
of an "enterprise" or theme-
focused community of
learners
Rocky Mountain
Manufacturing Academy
Dissolves borders among
learning settings
Facilitates lifelong access to
system benefits from multi-
locations and levels of
experience
Academic Articulation:
Transformations
Adapts quickly to needs of
learning experience
Accommodates redesign Multiple ownership of
programs: Industry
Alliances

Integrates Site-Based and Virtual Instructional Environments

Colorado provides students with a combination of sophisticated on-site technical training facilities and electronically delivered program options through the HEAT Center that can be accessed from home, work, or beyond. The blend is intentional and focused. Students continuously operate in multiple environments throughout the learning process. While enrolled in a college of choice, students also utilize the resources of the HEAT Center to access education focused on applications of specific technologies. As part of the HEAT Center experience, students are interacting with communities both larger and smaller. They become part of learning workgroups in design or application projects. They enroll as a member of a cohort of individuals comprising a program. And, they have individual study choices via electronically facilitated learning options, industry internships, or multimedia instruction. Concurrently, they are also participating in much larger communities as members of specific industry clusters, the community college system, and Colorado higher education.

To facilitate the delivery of virtual instruction, the center, through a private/public alliance with Lucent Technologies, is designing and implementing a cutting edge optical electronic infrastructure development project that will be used to showcase communications technology and connectivity. The project is part of a plan for integrating a "digital city" concept for a developing residential and business community across the former Lowry base.

Supports Collaborative Meaningful Learning Experiences

There are multiple centers or academies at the HEAT Center that are serving as integrators for related programs. The Rocky Mountain Manufacturing Academy, the Colorado Advanced Photonics Technology Center, the Education Technology Training Center, and the Colorado Venture Centers are referenced in this report. These centers are models for building educationally effective utilization of technology infrastructure.

The Colorado Venture Centers are focused on commercializing research and development. Unlike a business incubator program that supports business expansion or business start-up based on proven technologies, the Colorado Venture Centers support development of innovation. For example, Sangamo Biosciences, Inc., was initially located at the HEAT Center through a relationship with the Colorado Venture Centers. The objective was to commercialize DNA sequencing technology. With Sangamo on site at the HEAT Center, biotechnology students who were enrolled through the Community College of Aurora were utilized as interns in this leading edge environment. Faculty members were allowed early access to industry research and development information, and students and faculty both had the opportunity to utilize the benefits of real work learning experiences. The experiences were based both on the connectedness of the information infrastructure, and the connectedness of linking industry, research, technology, economic development, and education together.

The Colorado Advanced Photonics Technology Center is a second model of the connections being established across industry, research, technology, economic development, and education. A strategic alliance has been created that will link the Colorado Advanced Technology Institute, the University of Colorado, Colorado State University, Pueblo Community College, Meadowlark Optical, and other industry partners. Again, the alliance is narrowly focused on a specific technology and it is highly integrated vertically from research to application and manufacturing. That focus generates support for capital-intensive technology investments such as the pilot production line for miniature liquid crystal display devices that is being created on the HEAT Center campus.

Supports User Proficiency and Independence

Support for technology has been elevated to a crisis level for many institutions and workplaces. Each industry is immersed in its own translation of the same story. There are limited numbers of individuals competent to support the continuing changes of information technology and other advanced applications of technology. Yet the pressure is unrelenting to adopt the technologies. From installation to operation, people have to be upgraded continuously.

The Education Technology Training Center (ETTC) is one contribution to the solution. A showcase renovation project at the HEAT Center campus, the ETTC

[p]rovides state of the art technology and expertise to educators and others who wish to implement technology for the improvement of instruction. [The] Center users learn to employ and create video, CD-ROM, Internet, video-conferencing, cable, multi-media, and other present and future technology products to provide a richer and more interactive curriculum with unlimited access potential for learners. (Colorado Electronic Community College, n.d.)

Housing ETTC on the HEAT Center campus brings students, faculty members, support personnel, and administration in contact with practicing professionals. Commercial developers are encouraged to lease time at the facility rather than to be permanently located there. The result is a continuing influx of skills and expertise that is shared with the professional staff operating the center, the student assistants, and the faculty.

The benchmark practice of significance at ETTC is the high level of commitment to training for and modeling of technologies. Support for technologies does not imply repair and maintenance--though that should not be ignored. Support includes building competence at all levels and providing a continuing resource for relearning and adopting new technologies. Through the physical location of the ETTC and the capacity for electronic distribution from that center, support can be provided and sustained.

Accommodates Requirements of an "Enterprise" or Theme-Focused Community of Learners

The HEAT Center at Lowry is focused on teaching and supporting applications of advanced technologies in the areas of biotechnology, advanced manufacturing, and information/communication technologies. The HEAT Center, by design, is focusing on providing education for individuals who will fill the role of becoming a techno-professional. A techno-professional is defined as

[a] multi-disciplinarian who enhances innovation resulting from advances in technology and communications; supports research and application of emerging technology, interfaces with the design team, assumes for production, and provides ongoing technical assistance. (Goodwin, Roe, & Malbrough, 1991, as cited in HEAT Center, 1997, p. 1)

Access has most frequently been defined for education in terms of broadness. Community colleges in particular have operated in the "do anything for everyone" environment of a local service provider. The perspective of creating access in a narrow slice that extends vertically to include students from the secondary level through graduate level of education and beyond for industry upskilling has only begun to emerge as the model for excellence and competitive advantage. While not serving everyone, the HEAT Center expands access to a diverse set of learners from across traditionally unlinked systems.

The Rocky Mountain Manufacturing Academy (RMMA) is the most integrated and developed of the partnerships located at the HEAT Center. Focused on the need for techno-professionals to support Colorado's advanced manufacturing, RMMA is utilizing resources made available through the closure of the Lowry base and the downsizing of U.S. military operations. Accessing precision machining equipment from the Department of Energy/Rock Flats, precision metrology laboratory equipment from the Lowry Air Force Base, and additional resources provided by industry partners and the Colorado legislature, RMMA brings "all facets of manufacturing together" (Richardson, 1997, p. 38a). The result is a shared site manufacturing education center that provides training in advanced machining, precision measurement (metrology), automation/robotics, welding (precision joining), photonics and vacuums (lasers), and CAD/CAM. The equipment utilization is maximized as it brings industry workers, student technicians, student engineers, and faculty members together at one location. And all students encounter manufacturing as a system of integrated relationships.

Facilitate Lifelong Access to System Benefits from Multi-Locations and Levels of Experience

Focused educational goals have allowed the HEAT Center to influence academic programming within defined disciplines. While it is not new to develop articulation agreements between two- and four-year institutions, the integrated access concept of the center provides students with benefits. As the Executive Director of the HEAT Center described,

The benefit is to make students successful. Through quick and easy transitions, students can migrate from a two-year manufacturing curriculum into an applied engineering program. Or, a student that is not being successful in engineering is allowed to stop out with a two-year degree or transfer down into a related less aggressive academic program. (Goodwin, personal communication, August, 1997)

Expanding even beyond the systems of higher education into the community, success is being supported by creating pathways into technology with secondary institutions or through a program such as the Transformations program. Transformations is a fourteen-week, hands-on program teaching fundamentals of applied mathematics, science, and computers, with a focus on preparing women for success in technology-based studies. The center has become a central hub for multiple systems of education and in that role facilitates development of new collaborations.

Accommodates Redesign

The context of a technology learning environment is driven by three-month product cycles, virtual environments that can be re-created on demand, and internationally competitive distributed learning technologies. Times and technologies are continuously changing. Designing the learning environment for technological change requires that flexibility and responsiveness be integrated into the technology and into the systems managing the technology.

The creation of the HEAT Center at Lowry is identified as an innovation of CCCOES. The HEAT Center provides a model for funding and maintaining environments for advanced technology training. It also provides a model for flexibility in educational institutions. The ability to build integrated programming that is focused and responsive has been demonstrated. Now the challenge will be to maintain the position of being cutting edge.

Two unique design factors that contribute to the flexible responsiveness of the campus are (1) the separation of program ownership and delivery and (2) strong industry alliances. The multiple ownership of programs being delivered at the HEAT Center provides a new point of assessment. Specific alliances/academies at the center provide continuing feedback on the validity of each contributing program. Program ownership becomes secondary to issues of the alliance; most important among them is to maintain quality in technology education. The second design factor is the influence of continuously bringing industry representatives in the learning environment. The onsite utilization of facilities has already generated beneficial arrangements for the college. For example, Miller has agreed to place current model welders at the facilities on the HEAT campus. This is not a one time gift, but, rather, a revolving loan of equipment that will put only current models in the lab so that Miller can train its sales force and consultants there. The result is a shared benefit for both the HEAT Center and Miller.

Impact

Technology is fundamentally changing learning through shifting control from the instructor to the learner. The acknowledgment of that reality allows institutions to focus on design that supports the learner first. Integrating dynamic systems and technologies to facilitate learning is required. The HEAT Center at Lowry is a world class model for that design.

Although learning environment has been defined historically as one setting, in the future, it will be more appropriately described as multiple locations. Learning will shift from a one level, one discipline, one instructor campus experience to a complex web of linked experiences. Defined as a "meta-settings web" within NDTYI, a model emerges where each student occupies a unique web of learning settings that expands around the individual. Moving across the support of the web of settings, the student manipulates personal assets in the midst of multiple communities--each contributing to the learning process. The model provides a visual demonstration of how control of learning is shifting from the instructional provider to the learner. For learners, influence on the system is rapidly expanding as more than one option becomes available.

The resulting impact on design shifts primary attention to connectivity as opposed to isolation. For institutions, the emerging challenge is not keeping the competition out. The challenge is keeping the students in. Competition will not be defined by geographical boundaries or institutional similarity, but, instead, by student satisfaction. TYIs will no longer be competing primarily with the community college next door. Primary competition will be defined by those national or global entities that provide the best value as perceived by students and stakeholders. In creating that environment, technology becomes the core resource for competitiveness.

The HEAT Center has demonstrated that the concept of a centralized investment in technologies for education is a viable, efficient use of resources. Investment in technology learning environments is costly. Intensive use of that environment builds support for operations. For education that means sharing technology resources among multiple programs, a concept that is central to operations of the HEAT Center at Lowry. Distributed programs using centralized advanced technologies leverages investment in equipment, allows for integrated programs of learning, centralizes industry resources, and increases access to excellence in instruction. What initially may be viewed as primarily an economic requirement also turns out to be a strong benefit educationally.

Future Directions

The Master Plan for the HEAT Center identifies the following five strategic objectives:

  1. Quality

  2. Opportunity

  3. Cooperation

  4. Commitment

  5. Investment

Through these strategic objectives, the HEAT Center proposes to address curricula and instruction, access, educational effectiveness, articulation, resource utilization, and competitiveness. Linked to technology, the environment being established reflects the learning environment specifications identified in New Designs for Two-Year Institutions of Higher Education. The result is an anticipated head count of more than 10,000 individuals enrolled by the year 2006. And, more importantly, Colorado will be prepared to become increasingly competitive in the areas of applied biotechnology, advanced manufacturing, technology, and the telecommunications industry.

A benchmark summary is identified in the HEAT Center's (1997) Annual Summary. For Colorado, the learning environment will be technology oriented and will incorporate technology into the learning process now and into the future:

Colorado's new technology learning environment will be defined by a strong application component for rapid response to private sector need for a workforce with knowledge and skills to apply sophisticated and interdisciplinary technology for competitive production and services. With the Knowledge Era and the Information Age forcing continuous learning for all career paths and jobs, the HEAT Center at Lowry will be a primary Colorado technology resource for access of new knowledge, information, and applications. (p. 1)

Design Implications

Based on the findings of the benchmarking study of the learning environment with a special focus on learning technology, the following implications for the design of TYIs appear warranted:

  • Model Use of Technology in Learning: One of the most powerful pedagogical strategies is teaching by example. The NDTYI design specifications for learning outcomes point clearly to technological competence as a learning expectation important to work, community, and family roles and responsibilities.

  • Form Strategic Alliances: Learning technology should facilitate linking learning and community development and help offset the costs of technology through mutual benefits and shared costs. Alliances need to balance retaining the advantages of local presence and identity with more centralized resource strategies assuring affordability.

  • Market Locally, Nationally, and Internationally: Using learning technology provides the opportunity to ignore geographic boundaries.

  • Use a Broad Meaning of Technology: Technology is more than computers. A broad array of tools and equipment form the meaning of technology in the broader society and a similar conception is needed in the educational institution.

  • Plan a Regenerative System: The challenge regarding leaning technology is how to keep it up-to-date along with keeping the curriculum and staff competence up-to-date. Planning for learning technology must focus on regeneration and sustainability over the long term.

  • Present an Invisible Infrastructure: To be most effective, the agreements, networks, policies, procedures, and information systems undergirding the alliances needed to take advantage of technology in learning should be invisible to the learner. The learner should not have to worry about where to register for a learning experience, who to pay, and how the experience relates to a similar experience obtained in a different way.

  • Link Learning and Community Development: Part of sustaining regenerativity, meeting the specifications for the desired learning process, and reaching promised learning outcomes is closely linking learning with community development. Technology provides a means to enhance these linkages in powerful ways.

  • Organize into a Network of Learning Enterprises: Small, focused, and responsive learning units contribute in significant ways to building learning communities, building productive alliances, and achieving some of the benefits of learning technology.

  • Increase Access to Learning: Learning technology must significantly improve access to learning in order to offset its costs.

  • Support Learner Managed Learning: To be a feasible goal, personalizing lifelong learning will mean that learners are skilled at managing their own learning--technology can help make this possible.

  • Enhance Connectivity: Technology can be used to link learners, learning resources, and learning settings to increase the access to and quality of learning the learning experience.

Contacts

Study Author

Jan Doebbert, Dean of Technology, Alexandria Technical College, 1601 Jefferson Street,
Alexandria, MN 56308, (320) 762-4504

Site Contacts

Mary Ann Roe, Planning, Development & Special Projects, Higher Education and
Advanced Technology Center, 8880 E. 10th Place, Aurora, CO 80010, (303)739-9680
Don E. Goodwin, Executive Director, Higher Education and Advanced Technology
Center, 8880 E. 10th Place, Aurora, CO 80010, (303) 739-9227


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