TABLE OF CONTENTS

• ACKNOWLEDGMENTS
• EXECUTIVE SUMMARY
• CHAPTER ONE:
  INTRODUCTION
  • New Designs Process
  • Benchmarking Process
  • Summary
• CHAPTER TWO:
  BENCHMARKING LEARNING PROCESS*
  • Site Selection
  • Site Background
  • Process Objectives
  • Key Features
  • Impact
  • Future Directions
  • Design Implications
  • Contacts
• CHAPTER THREE:
  BENCHMARKING LEARNING PARTNERSHIPS*
  • Site Selection
  • Site Background
  • Process Objectives
  • Key Features
  • Impact
  • Future Directions
  • Design Implications
  • Contacts
• CHAPTER FOUR:
  BENCHMARKING LEARNING STAFF AND STAFF DEVELOPMENT*
  • Site Selection
  • Site Background
  • Process Objectives
  • Key Features
  • Impact
  • Future Directions
  • Design Implications
  • Contacts
• CHAPTER FIVE:
  BENCHMARKING THE LEARNING ENVIRONMENT (TECHNOLOGY)*
  • Site Selection
  • Site Background
  • Process Objectives
  • Key Features
  • Impact
  • Future Directions
  • Design Implications
  • Contacts
• CHAPTER SIX:
  BENCHMARKING LEARNING FINANCE*
  • Site Selection
  • Site Background
  • Process Objectives
  • Key Features
  • Impact
  • Future Directions
  • Design Implications
  • Contacts
• CHAPTER SEVEN:
  SUMMARY AND IMPLICATIONS
  • Summary
  • Implications
• BIBLIOGRAPHY