| 2.1. | Data Sources |
| 2.2. | Study Sites and Target Jobs |
| 2.3. | Interviews by Worksite |
| 3.1. | Overview of Firms |
| 4.1. | Characteristics of Work Groups |
| 4.2. | Dispositions and Other Characteristics |
| 4.3. | Communications Activities by Job |
| 5.1. | Skill Acquisition and Development |