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THE SKILL STANDARDS PILOT PROJECTS

In mid-1992, the U.S. Departments of Labor (DOL) and Education (DOE) solicited proposals to pilot-test skill-standards systems in various U.S. industries. The funded projects were responsible for developing cooperative relationships between stakeholders and increasing the knowledge and understanding of how skill standards and certification are developed, implemented, recognized, accepted, and used. Projects were expected to meet six specific criteria:
  1. Take an industry perspective for voluntary standards as opposed to an occupation-based approach.
  2. Focus on an industry of significant size in the national economy.
  3. Develop standards that cover all nonbaccalaureate degree workers.
  4. Match federal money with industry resources.
  5. Involve all relevant parties--labor organizations, workers, trainers, educators, and representatives from human resource and personnel communities.
  6. Cooperate in a loose network of other pilot project operators. (U.S. Department of Labor, 1992)
The DOL and DOE served as catalysts to initiate voluntary industry participation and to provide ongoing support through additional technical and research assistance. The ultimate goal is to have skill standards become self-supporting. The DOE funded two rounds of eighteen-month projects--seven beginning in October of 1992 and nine in August of 1993. Six, twelve-month projects were funded by the DOL beginning in December of 1992.

Given the multiple starting dates, the pilot projects are at different stages of development. By early 1995, all projects had completed the development of content standards. Almost two-thirds have completed the validation of the content standards as well as the development of performance standards. Most of these projects have disseminated their standards to industry groups, employers, and educators. During the middle of 1995, most of the projects are focusing on the development of curriculum guides, instructional tools, and assessment instruments, and pilot testing procedures to implement and evaluate the standards.

In a further development of the skill standards movement, Congress established the National Skill Standards Board as part of the 1994 Goals 2000: Educate America Act. The Board was mandated to work towards strengthening the connection between education and employment in developing and implementing skill standards. Not only was the Board charged with establishing a framework for joint participation between business, industry, labor, educators, and other key groups but it was also given the responsibility for the development and implementation of a standardized national system. Its primary functions include the following:

The twenty-two pilot projects provide a crucial foundation for the work of the Board.

Chart 1 in the Appendices lists the projects and some relevant information about them. This information includes the lead organization and formal partners, the funding department, the year started, and other information that will be discussed later in the report.

In this section, we analyze the pilot projects. One significant issue is that there is not a strong consensus about the goals of the projects. Although advocates hope to achieve a variety of goals, we focus on the two broad objectives outlined in the introduction--a short-term and a long-term objective. From the short-term perspective, the goal of the system is to improve the nature of the communication between schools and employers by specifying a set of required skills and then measuring the extent to which students have achieved them. From the long-term perspective, the goals of the skill standards movement are to help advance a broad reform strategy for both schools and workplaces. Both perspectives can be found in the pilot projects, and any judgment about the effectiveness of the projects will depend on which goal is being pursued.

We find that project organizers have made great progress, especially if one focuses on the short-term goals. For example, in some projects, the process has led to a reexamination of the needs of the industry. Less progress has been made on the long-term goals. Few of the projects have broken out of the traditional frameworks--the skill components model is still powerful. Both substantive disagreements and practical problems prevent change.

We examine three aspects of the pilot projects. In the first section, we look at the form of the standards themselves. Here we find great diversity with some projects adhering closely to the skill components approach and others making important breaks with the past. We then turn to project governance, focusing on the nature of the partnerships between schools and employers, and the role of workers. In most of the projects, workers play primarily an advisory role. The third section examines the job analysis techniques used by the projects. It is in that area where the tension between the ambitious goals of the skill standards movement and the practicalities of their implementation is most obvious.

The Form of the Standards

The purpose of this section is to classify the standards developed by the twenty-two pilot projects[9] with respect to the professional and skill components models--how closely do these projects adhere to a conceptualization of skills consistent with the professional model? In doing this, three points must be emphasized.

First, this should not be seen as an evaluation of these projects. The DOL and DOE gave the pilot projects considerable latitude which led to wide variation in project outcomes; thus, the criteria that we are using to analyze the projects were not necessarily the criteria that the projects set out to meet. Second, we are focusing on the form of the standards, not their industry- or occupation-specific content. Third, in this section of the report, we do not discuss the governance of the projects. Therefore, while the form of the standards may coincide with the professional model, the governance may include only a secondary role for workers. If this is the case, we might expect the occupational or industry specific content to differ from that developed under a project which allowed a more meaningful partnership with workers.

How do we operationalize the professional and skill components models with respect to a skill standards system? What would a set of standards consistent with the professional model look like? One of the crucial distinctions between skill standards as conceived under these two models is the ultimate purpose of the "skill." In the skill components model, skills indicate a set of specified tasks that, given supervision and instruction from someone with more knowledge and organizational control, will allow a worker to perform pre-established, often routine, duties. In the professional model, on the other hand, skills indicate a set of "enablers" that will enhance the worker's ability to effectively carry out broad roles or duties within an organization in an autonomous fashion. This distinction is what allows the skill components model to function based on a set of abstract domain-free skills while the professional model must supply more context for the work performed and the interactions that exist among individuals involved in the work process. In categorizing skill standards systems, we focus on two dimensions--(1) the extent to which academic and vocational skills are integrated and (2) the extent to which the workplace is integrated into the standard.

Academic and Vocational Integration

There is a strong differentiation between academic and vocational skills in the skill components model. Academic skills are those abstract skills that are taught in school settings which are quite distinct from vocational skills that are taught for work--often at work or in work-like settings. There is little, if any, connection or application drawn between academic and vocational skills or tasks. For example, an academic skill for a laboratory technician might be the ability to write in complete, meaningful sentences. A lab technician's vocational skill might involve placing entries into a log book. Whereas these two "skills" are interdependent--one's ability to make entries into a log book depends on how well one can write complete, lucid sentences and one's ability to write coherent sentences can only be demonstrated through writing exercises such as log book entries--in the skill components model they are thought of as separate skills.

The professional model, on the other hand, minimizes the distinction between the types of skills--academic or vocational--that workers possess and concentrates on how the two types of skills are combined to achieve a workplace-related goal. The fact that a lab technician can write complete sentences in a paper for a science course may be of little use in the workplace--the technician must be able to utilize, transfer, or apply this "academic" ability as written communication in a "real" setting for the skill to have any value.

We categorized the projects into one of three groups with respect to the extent of academic and vocational integration. In the first group, there is no integration between skill "types"--academic and vocational skills are listed separately. Six of the projects fall into this group. In the last group, which includes six projects, academic skills become embedded or integrated in the technical functions (vocational skills) required in the occupation. In the second, or transitional group, academic skills continue to be differentiated from vocational skills but are applied to a generic workplace setting or task which is meant to illustrate their use in the workplace. Nine projects applied academic skills in this manner. Chart 2 in the Appendices displays each type of academic and vocational integration and gives illustrations.

Workplace Integration

Similar to the different treatments of academic and vocational skills in the skill components and professional models, the workplace plays a different role in the two models. In the skill components model, skills (academic and vocational) are packaged as generic skills, having no solid workplace applications. It is assumed that the ability to log lab information goes no deeper than filling in a log book in some predetermined and static fashion that involves no judgment calls or decision making on the part of the worker. The worker is limited to a pre-established set of responses related to the most appropriate technical skills; no application of other perhaps distantly related skills or judgments are necessary. The professional model, however, places great importance on the workplace and the workers' ability to apply the variety of skills he has in an organizational or industry context. Using a log book involves the worker's discretion in making decisions about the importance of relaying information (perhaps a variety of types of "academic" information) to colleagues as well as the worker's ability to adequately communicate in writing the information that the organization needs now and in the future. A physician must be able to decipher important aspects of a patient's condition and fully reflect them in a patient's chart as information for other physicians and for legal purposes. While a surgeon must certainly be able to make incisions, suture, solve problems, and read, a set of skill standards that simply listed these functions would be a profoundly inadequate characterization of a surgeon's skills. And although a lawyer must perform the tasks of reading law books and knowing legal precedence, the "skill" of practicing law is in being able to apply legal knowledge and use pre-existing law as circumstances require. Similarly, an independently functioning lab technician must be able to assess a situation, decide which information is important enough to include in a log book, and document that information in an understandable fashion.

We categorized the pilot projects into three groups with respect to the extent that skills include aspects of the workplace. In the first group, which included eleven projects, skills are listed with no workplace application relevant to the specific occupation or industry. For four projects at the other extreme, the skills illustrate critical aspects of the occupation by including an organizational and industry context for the job. How workers are expected to operate in their surroundings plays an important role in skill development. In the intermediate group, specific workplace applications are provided as examples to indicate how skills may be used. Six projects fell into this group. Chart 3 in the Appendices displays each type of workplace integration and gives an illustration.

Categorization of Skill Standards in the Pilot Projects

Chart 4 in the Appendices displays the two dimensional categorization of the standards created by the twenty-one projects for which we have data. Six projects fall into the upper left-hand group in which the distinctions between academic and vocational skills are maintained and in which no workplace context is used. We refer to these standards as compartmentalized. While compartmentalized standards are most consistent with the skill components model, we use a different term in this context to emphasize that the categorization in Chart 4 only refers to the content of the standards. The governance structure, which is not addressed in this chart, is also a crucial part of the skill components and professional models. Four projects combine academic and vocational skills and integrate the standards into critical workplace functions. These are referred to as consolidated standards. The eleven remaining projects are categorized into an intermediate group which we refer to as contextualized. For the most part, these projects use workplace tasks, or vocational activities to provide examples of the usefulness of particular skills. These will be explained in more detail below.

Compartmentalized

Compartmentalized projects strictly differentiate academic and vocational skills and include no workplace application. Required skills and knowledge take on either a workplace- or classroom-orientation with little overlap, thus separating worker and learner roles in the organization. Skills represented in this context also tend to be narrowly defined. Six of the twenty-two projects fit into this category.

The compartmentalized perspective creates a fundamental distinction between technical and academic skills. Technical skills define the explicit knowledge and abilities which are necessary to perform industry- or occupational-specific tasks and/or duties (or set of tasks and duties). Academic skills comprise an employee's foundation or basic knowledge component. These skills form the competencies that an employee needs BEFORE gaining technical skills. Employability skills such as SCANS skills, when included, form a third, separate listing of skills which are usually appended to the skills framework.

In the same manner that types of skills are disconnected from each other, they are disconnected from any workplace context or application. The standards are not related to any workplace scenarios or settings in which worker skills and activities can be utilized or integrated. This lack of skill application is especially apparent for academic skills. For example, compartmentalized standards do not provide any background to indicate how a mathematics skill such as the conversion of fractions into decimals or percentages must be used by technicians in the performance of their jobs. Rather, the required skill is simply listed and the task that will utilize this skill is listed separately and generically.

To illustrate how skills can be compartmentalized, we have included excerpts from one project that identified skills in three overall categories--(1) technical, (2) employability, and (3) related academic--and listed them separately. Below are illustrations of the skills included in each category:

Technical Skills
Safety: Identify first aid supplies and personnel and emergency protection areas; keep work area free from clutter; use appropriate safety procedures and guidelines; monitor, use, store, and dispose of hazardous materials properly; and use protective equipment.
Employability Skills
Resources: Follow schedules; practice self-starting techniques; forward information; perform inter-related tasks; demonstrate time saving habits; avoid procrastination; perform with cost awareness and consciousness; and demonstrate effective use of resources.
Related Academic Skills
Algebra: Interpret ratios; solve linear equations; determine equivalent forms of a formula; convert word problems into mathematical expressions; interpret mathematical results to words relative to the research objective; and apply order of operations/rules.

Consolidated

The consolidated conception of skill is more consistent with the professional model. Skills are more deeply based on the worker's established role or purpose within the organization and not on a set of tasks that they are required to perform. Skills often focus on the worker's responsibility to the customer or to the overall mission of the organization rather than primarily on the way in which employers define an employee's tasks/duties in a narrow context. The worker role is not differentiated from the learner role. Skills may be both inherent and acquired but are not necessarily specified to the level of detail of the worker's particular responsibilities. Four of the twenty-one projects that we reviewed were in this category.

The consolidated approach structures skill standards in a framework that depends fundamentally on broad-based workplace scenarios rather than specific worker tasks to produce occupational profiles. This is more in line with the professional view of work which is less structured and more autonomous.

The professional model, by not adhering as strictly to labeling skills, promotes the expansion of worker roles within the organization. Skills identification has less value than understanding the underlying aspects of worker roles and the responsibilities that the skills, workplace scenarios, and problem-solving situations aid in identifying. Categories such as community context, worker activity statements, key purpose, position snapshot, and workplace setting/workplace situation are often a key aspect of the skill standards statements and are used to ground the skills in the workplace, not as an optional description. As one project staff member commented, standards center around what the work actually looks like and its relation to the organizational or industry mission. The knowledge, skills, attributes, and task competencies required of workers are seen as "enabling" the performance of broad organizational roles.

An example of a project that integrated critical aspects of the job as well as organizational and industry contexts into the skills is illustrated by the following format:

Key Purpose of the Occupational Area (bottom line goals of an occupational area)
Develop, manufacture, deliver, and improve electronics-related products and processes that meet or exceed customer needs.
Critical Function (what must be done to achieve the key purpose)
Establish customer needs; initiate and sustain communication processes and procedures; ensure production process meets business requirements; and make products that meet customer specifications.
Key Activities (are needed to perform each critical function)
Interpret and clarify specifications prepared by others; and communicate with customer to establish requirements.
Competent Performance (performance indicator as to when a key activity is done well)
All relevant customer specifications are obtained. When necessary, specifications are confirmed with others for clarity, completeness, and viability. Specifications are interpreted completely and in a timely manner.
Knowledge, Skills, and Understandings
Information that will help guide training and assessment; what enables competent performance.

Contextualized

Contextualized standards lie between the compartmentalized and consolidated groups. While compartmentalized standards produce an abstract list of skills, the contextualized approach utilizes the context of the workplace as examples to make skills seem more meaningful. Although in most cases, the academic and vocational skills are not integrated and the organizational aspects of the workplace are not included in the skills, there is some application of the skills to a work environment or some object for the actions or skills. This creates a closer link between worker and learner roles than the compartmentalized approach, but skills are still not defined in relation to the broader role of the worker in the organization in which they are employed. Eleven of the pilot projects fell into this category.

As the chart illustrates, there are three ways in which the projects were able to contextualize the occupational skills of employees. At one level of contextualization, projects created applied academic skills that include some generic function or object for the skills. Unlike traditional academic skills that are listed as objectives in and of themselves, academic skills at this level are "applied" in the sense that they are related to some object or activity. This application, however, does not constitute a real-world workplace orientation, for the skills and academic skills continue to be differentiated from technical skills. At another level, applied academic skills are given workplace applications as examples. These examples, however, appear more in the form of "add-ons" than fundamental underpinnings for skill development and utilization. A third level of contextualization attempts to minimize the distinction between academic and vocational skills and attaches both "types" of skills to generic workplace examples of their use (similar to the workplace applications provided by the second form of contextualization).

An example of the first level of contextualization--applied academic skill with no real workplace or organizational orientation or context--is illustrated by the following narratives for the Related Academic Skill of Language Arts:

Clearly, these academic skills, although somewhat applied or objectified, can be seen as applicable to almost any occupation, organization, or industry. Although they give more understanding and support to the academic skill that the worker requires than a compartmentalized, generic listing of skill, they do not indicate the extent or conditions in which these skills are utilized in the actual workplace, therefore falling somewhat short of the skill conceptualization required under the professional model.[10]

The second level under the contextualized conceptualization is comprised of those projects that created academic skills which were applied generically with some workplace context offered through examples, applications, or scenarios. An example of this is offered by a project that differentiated a set of core skills and gave a brief context for those skills such as the one below:

Basic Mathematics: Expert press operators are often called on to use mathematical skills in their daily work. They use fractions and percentages, for example, to compute the portion of a page that is print. They use ratios and proportions to compute ink proportions and may need to know Roman numerals to ensure proper page sequencing. Rounding and estimating skills are useful in projecting paper and ink usage.
This type of scenario was also used for other core skills that the project found to be important. One can see a difference in this presentation of skill and the previous example. Clear workplace applications are being used to demonstrate the use of academic skills, although there is still a difference between what the project considers "academic" and what it considers "vocational." Furthermore, there is little in the standards to indicate the extent to which the worker will be called upon to use his skills alone or in a group, with or without supervision. In other words, even though a workplace context has been used to demonstrate the skill application, the workplace context does not indicate important aspects of the organization and the worker's role within that organization.

The third type of contextualized standards moves away from the sharp differentiation of academic and vocational skills. But the workplace application does not involve the integration of the skills into the critical aspects of the worker's role within the organization or the industry. (This is what differentiates these standards from the consolidated standards.) Instead, these standards use the workplace for its examples of how skills could be used.

An example of a case where skill standards were integrated along the academic and vocational lines but where the workplace was used as an example of skill usage is illustrated by a project that presented its standards in the following manner:

Clearly, the standards provide evidence in their framework for how the skill will be used in the workplace. The "conditions under which the action is performed" and the "rationale" for the standard provide the workplace context for the skill standard.

Conclusion

Although it is too early to determine the precise impact of skill standards on workers and the organizations in which they work, the consolidated approach is more consistent with a professional view of workers. Moreover, the development and implementation of the consolidated model can be part of a process of organizational change and innovation in the firms and industries that use the model. On the other hand, the compartmentalized approach appears to fit well within a more traditional work organization. But the effects of the skill standards systems are also going to depend on the governance structure of the systems and the relative roles of managers, workers, educators, and other stakeholders. We turn to those issues in the next section.
[9] Standards were provided to us by only twenty-one projects.

[10] Another example of the first level of contextualization is a format where academic skills are matrixed with the appropriate technical skill. Clearly, an attempt is being made to connect the two types of skills (which differentiates this format from the compartmentalized format) although the application is somewhat weak and of little benefit in creating an overall context for skills in the workplace.


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