NCRVE MDS-880: Appendix C

NCRVE Home | Site Search | Product Search

NCRVE Home | Full-Text Documents | Contents | Previous Section

APPENDIX C

Tables 2, 3, 4, and 6

Table 2
Sample Content Items Needed for Skills for Tomorrow Courses--
Hospital Project

Course Title	Sample Materials Needed
Working with Others	Any in-house training programs for telephone/intercom etiquette Sample telephone interactions from your department Any written guidelines for how to talk to patients in rooms and during transport Sample situations in your department where employees must work as part of a team Sample work orders for day's work to use as part of time management practice Sample situations in your department which cause stress
Reading on the Job	Labels and Danger Signs: Sample blood bag labels and instructions/procedures for reading Sample patient IDs and what the information means Sample chemical bottle labels and what they mean Sample food labels and what they mean Copy of form to complete at end of training
	Charts and Forms: Sample supply order slips and what they mean Sample daily grill menu Listing of basic food vocabulary and abbreviations with definitions Sample situations where metric to U.S. conversion is required Time cards with instructions on how to fill out Sample of frequently used personnel forms such as requests for time off Sample self-performance appraisals Sample total quality charts and graphs with explanations
	Work Routines: Instrument request forms with explanations Written patient transport forms Sample menus Sample production sheets Sample recipes Sample plating sheets
Measuring for Success	Metric: Sample ratio calculation situations Methods for measuring intake/outake of food (based on what is left on trays) Sample situations requiring metric/U.S. conversions Sample medication measurement situations Sample mixing cleaning solution situations--changing proportions Sample service requests for adding, diluting, and changing items in supply rooms
	Recipes: Sample situations where a change of proportions is required Sample situations where using proper serving utensils is required Methods/situations for estimating when product will run out Sample plating sheets Sample situations for calculating correct food production amounts Sample order-picking unit
	Temperature and Gauges: Sample situations/methods for monitoring food temperatures Situations for counting change back to customers Sample diluting solutions situations
Understanding Where You Work	Diagrams/maps for how to find way around the hospital Written material describing how your hospital is constructed from a business and a physical point of view Description of basic parts/functions of your hospital Basic medical terminology and abbreviation lists and their definitions Any "mission statements" as well as any written "philosophical material" describing the focus of your hospital Any organizational charts describing how each job fits into the big picture
Writing that Works	Sample telephone message situations Sample telephone messages for changes in food trays Sample situations where employees are required to write simple memos Sample incident report situations, blank forms, and actual completed forms Sample blank and completed grievances and forms Sample blank and completed shift logs and situations in which they are used Sample blank and completed forms to bill time to other departments Sample blank and completed forms to complete at end of training
Getting Computer Comfortable	List of types and general location/purpose of computers in hospital Identification of any training program or written material which describes the following topics about your hospital's computers: powering up and down numeric key pads function keys repeating keys using diskettes and drives Identification of what bar codes are used for in the hospital

Table 3
Results of Workplace Materials Audit--High-Tech Project

	Reading (Grade Levels)	Math
Title	Material Range	Appropriate Level	Material Range	Appropriate Level
Manager	7-16	12	Calculator, decimals, accounting, gallons per square foot, algebra, specific gravity, basic math, volume square footage	10-PHS
Plant Engineering	12-16	12	Calculus, temperature, linear algebra scales	PHS
Administrative Support	8-12	10	Basic math graphs	7-9
Electrical	9-16	13	Formulas, linear algebra, basic math graphs	9-PHS
Systems	7-16	10	Formulas, linear algebra, basic math graphs	9-PHS
Fabrication Shop	10-12	10	Metric, decimals, calipers, charts, measurements, basic math, fractions, blueprints	7-10
Office Layout	8-12	10	Square foot, basic algebra, tape measure, blueprints	9-12
Training Coordinator/ WC Administrator	12-16	13	Basic math, graphs, percent, calculations, decimal, formulas	10-PHS
General Maintenance	7-9	9	Fractions, rules, basic math, square footage	8-10
Planners	8-13	10	Basic math, pricing, blueprints	9-PHS
Plumbing	10-16	12	Measurements, decimals, basic math, fractions	9-PHS
Water Systems	8-13	10	Volume, basic math, calculations, graphs, formulas, calculators	10-PHS
Mechanical Services	6-13	10	Basic math, formulas on the computer, use of calculator, addition, subtraction, decimals, fractions	8-10
HVAC	9-13	10	Linear algebra scales, temperatures	10-PHS
Grounds	8-10	9	Basic algebra, tape measure, square yard, blueprints	8-10
Facilities Services	8-10	9	Basic math, percents, decimals, fractions	7-9

Table 4
Analysis of Skills Pinewood Technology Employees Lack in Math

Skill	Average Number Having Difficulty
Skill	Division 1	Division 2	Division 3	Total
Reading and writing numerals	0	2	2	4
Factorization	9	8	3	20
Using 0 as an operator	3	8	2	13
Interpretation of fractions*	10	14	8	32
Scientific notation*	11	10	8	29
Ratio, Proportion, Percent	11	11	7	29
Computation whole numbers addition subtraction multiplication division+	4 2 5 5 6	6 3 5 4 5	4 0 2 2 5	14 5 12 11 16
Fractions addition* subtraction* multiplication* division*	12 11 13 12	9 12 14 15	7 8 9 8	28 31 36 35
Decimals addition subtraction multiplication* division*	3 4 7 11	1 4 9 13	0 2 2 7	4 10 18 31
Algebraic equations*	10 12	12 12	6 9	28 33
Integers*	11	11	6	28
Powers and roots*	12	15	6	33

* Should be included in the math class
+ Review needed

Table 6
Synthesis of Cases

Type	Case Institution/Firm
	1-Hospital	2-Pinewood	3-Bank	4-Hotel	5-TCOIC
	Service	Manufacture	Service	Service	N/A
Funding	Federal (National Workplace Literacy Program)	Company	State matching grant Bank	State matching grant Hotel	Mixed: Pell Grants Tuition State Corporate Local
Project Title	Skills for Tomorrow	Skills 2000	Nonexempt Education and Training (NEET)	N/A	N/A
Provider	2-yr. VoTech	2-yr. VoTech	Private provider	Private provider	Specially Accredited VoTech
Clientele	Median age 39 66% female 30% minority	<10% female <1% minority	Hourly paid	Spanish speaking women	Age: 22-44 85% minority Economicallydisadvantaged Immigrants Unemployed
Problem	Multiskilling Job performance	Quality focus Team communications Hazardous chemical--right to know	Job performance	LEP related Job performance Hotel layout	ESL Unemployed
Needs Assessment	Job shadowing Employer interview Employee interview Document analysis Standardized test (TABE)	Survey Employer interview Employee interview Document analysis Standardized test (ABLE) Readability analysis (Flesch)	Employer interview Employee interview Document analysis Standardized test (TABE)	Employer interview Employee interview Document analysis Standardized test Foreign Service Interview (FSI)	Standardized test (ABLE)
Courses	Reading Writing Math Interpersonal skills Computer literacy System awareness	Math Reading Communications	Vital number skills Math refresher Reading/writing Problem solving	ESL: Reading/writing Listening/speaking Culture	Interpersonal skills Technical skills Reading Math
Course Length	10 hours (each)	19.5 hours (each)	36 hours total	36 hours total	Varies
Instructional Approach	Learning module Small group Peer tutoring Classroom	Small group Classroom	Small group Classroom Problem solving	Small group On-the-job Individual	Small group Self-paced Reading CAI Math CAI
Evaluation	Mastery test Worker reaction Supervisor reaction	Mastery test Standardized test Employee reaction Supervisor reaction	Mastery test Standardized test Employee reaction Employer reaction	Mastery test Standardized test Employee reaction Employer reaction	Job placement
Outcomes	Self-esteem Confidence	Self-esteem Math grade level gains	N/A	N/A	>52% placed

NCRVE Home | Full-Text Documents | Contents | Previous Section

NCRVE Home | Site Search | Product Search