Limitations

• The findings of the study were based primarily on the perceptions of the study participants.
• The selection process for participants was guided by their willingness and availability to participate.
• Participants' support, interest, and concern for the diversity process could have exaggerated real interest and concerns of the organization.
• The quality of the interview data depended on the emotional state of the interviewer and the interviewee and the level of rapport between them.
• Interview responses could have been affected by recall errors and the possible self-serving nature of replies.